We partnered with local business Spielmann, dedicated to empowering individuals by offering personalized wigs. Our goal was to translate their exceptional in-person service into a seamless digital experience. Starting with a comprehensive user-journey service blueprint, we mapped out touchpoints and phases. We crafted unique digital solutions, including a helpful assistant funnel for choosing the perfect wig based on individual needs, budget, and circumstances. Ensuring a warm and accessible connection, users can easily reach out to a team member. The overall design embraces a classy yet sophisticated look and feel, complementing the brand and UI. Explore the synergy of form and function in this portfolio case study!